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What do you want to know?

Welcome to our Frequently Asked Question and Knowledge Center for web design and hosting related issues, including our company information. You will find below, a list of the most common questions of our features and service. If you cannot find the answer to your questions in our Frequently Asked Questions (FAQ) area, then fell free to contact us at anytime and our support specialists will be available to assist you.

WEBSITES

Do you have any custom web design charges?

We do charge and negotiate our web design and building services based on what your website will be required to project to your visitors and the graphics with the technology which the site will require for build-up.

Do I have access to the tech support center 24 hours 7 days a week?

Yes our technical support center is open for atleast 8 working hours per day in a week to provide support service for our customer. You can use our contact form, phone, or email support which are the available support options for our clients.

What can a website do for me?

The answer to this question is neither short nor easy. With a little research and thought you can find hundreds of reasons, but there are a few general statements that may help you realize your needs. First a website can reach millions of people that might not otherwise be available. Second, customers can view products, services, or whatever you want to share from the comfort of their own home. No matter what type of business you are in, their are ways to grow and make money on the web for you.

So, I want to establish a strong presence on the Web. But where do I start?

The four easy steps we provide below will guide you in the direction of a professionally designed, developed and marketed Web site.
Step One: Domain Name (URL) Registration -- This is the address people will use to access your Web site (www.yourcompany.com). Once you have determined that the URL you wish to use is available, the cost to register a name is anywhere from N2500 - N4000 and domain name needs to be renewed every year. The cost is always calculated together.
Step Two: Design of the Web Site -- This is where the look, feel, and content of the Web site are determined and created.
Step Three: Hosting Your Web Site on a Web Server -- This is basically where you rent space on a computer that is always connected to the Internet. Price will vary, depending on the amount of disk space you will have and the connection to the Internet.
Step Four: Marketing Your Web Site -- You should be thinking about the marketing of your Web site as it is being designed. The content of the site needs to reflex the search terms if you want your site to appear on search engines. Bulk SMS is another good way of advertizing and marketing your new website.

How long will it take for my web site to be designed?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

Will we need to have a meeting in connection with the website design?

In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.

In what format should I supply words and photographs about my business for my new website?

It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

Will my website design be" Search Engine" friendly?

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules.

I hear that there are hidden costs associated with web design services. Is this true?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs.
 If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is FREE, you simply ask us to carry out these changes for you. The other method is largely dependant upon how much data or information, pictures and designs you have to update on your website which will require a token.

Can you provide all our web design and hosting services?

Yes - we are your one stop company to provide all your web services. No more - not knowing who to call if you have problems - we can register your domain name - design your website - provide your web hosting and arrange your email accounts for you.

Can I get e-mail with my website?

Yes you can have email and you will probably wish you set-up several email addressed e.g. infoThis email address is being protected from spambots. You need JavaScript enabled to view it.

When can I update my website content?

If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system and you don't have any html skills, then we can update the website for you. Our charges are very reasonable...

How many pages can I have on my web site?

As many as you like. From a search engines point a view - The more the better!

I already have a website and I need it updating, can you help me?

Yes, we would be happy to look at you existing website and give you a quote for updating it.

Do you redesign existing websites?

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date - let us provide you a Free of Charge Website Evaluation - we can redesign your website to take advantage of the latest web technologies.

Do you display any banners or pop-up ads on my website?

Absolutely not! - It's your website and you have total control over the contents and who advertises on it.
 
 

HOSTING

How long does it take for my hosting account to be setup after signing up?

Your account will be setup immediately after payment claim have been verified. You will receive an account information email that within the duration of 12 hours maximally after payment confirmation.

Do you offer mailing lists?

All hosting plans offer mailing lists, subscriber address handling, message archiving, improved bounce handling, multi-message threaded archive retrieval, digests, remote administration, message and subscription moderation, subscriber-only restrictions, message trailer, subject prefix, subscriber name storage, customizable setup, multi-language and MIME support and more. The amount of mailing lists you can create is the same as the number of mail accounts available with your hosting account. Example: If you can have up to 50 mail accounts, then you can have up to 50 mailing lists as well.

Do you offer auto responders?

Each of our plans comes with auto responders for Email. An auto responder is an email address that sends an automated response back to every email address it receives a message from. You will be able to define the subject and content of the email that gets sent back from your hosting control panel.

What is the difference between a domain and a sub domain?

The difference between a sub domain and a domain name can be explained easily.
While a domain name is a full website address, totally independent of other domain names, a sub domain depends on a domain name. If for example "yourdomain.com" is your domain name, then http://yourdomain.com and http://www.yourdomain.com would be your domain name's address. A sub domain name would be a name *under* your domain name, something like "subdomain.yourdomain.com". Its address would then be: http://subdomain.yourdomain.com and http://www.subdomain.yourdomain.com. It can say anything you want instead of "sub domain" and the nice thing is that unlike a full domain name, a sub domain does not need to be registered - we will register it for you.

Can I have a subdomain such as "something.yourdomainname.com"?

Yes, you will be able to have your own sub domain, such as something.yourdomainname.com. A sub domain is basically a subdirectory or folder created inside your FTP area which is a fully operating Web site. The main benefit of a sub domain is that it doesn't require domain name registration and fees that are associated with a full domain name.

How many subdomains can I add on your largest plan?

This is dependent upon the plan bought. But most of our plan comes virtually with unlimited subdomain.

Do you register all types of domains?

Yes we register the most popular domains extensions that are available on the market today:
COM (Commercial)
NET (Network)
ORG (Non-profit organization)
INFO (Informational)
BIZ (Business)

Do you host all type of domains?

Yes we can host all type of domains; there are no restrictions on that at all.

I have two domains can I host them with one hosting plan?

Yes, this is done through add-on domain at no extra cost.

This indicates the amount of disk space that will be available to you on the server to hold your web site files.

What is Data Transfer / Bandwidth?

Bandwidth refers to the amount of data that is allowed to be transferred to and from our servers. Our plans are designed to have more than enough bandwidth than a normal website would need so that you do not need to be concerned about running out of bandwidth or 'overage charges' that other web hosting companies charge.
If you are still concerned about the bandwidth limits, consider this, if this page were viewed by 50,000 visitors, it would only use .024GB of your bandwidth. Clearly, this means that you will never have to worry about running out of bandwidth again as all of our plans are designed specifically to accommodate your needs.

What is the difference between Linux and Windows accounts?

While both are very reliable and widely used platforms, each has their specific advantages.
Linux hosting run on Linux/Unix platform and make use of technology such as apache server, dynamic functions such PHP scripting, PEAR, MySQL database and more. While Window hosting runs or Window platform making use of technology such as IIS (Internet Information Server), ASP, ASP.NET, Coldfusion Scripting language with MSSQL Server or MS Access database.
We are not offering windows hosting at the moment.

Do you offer any custom hosting packages?

All plan features are pre-defined and can only be extended with account upgrade. Upgrades are immediate and do not affect your hosting. But on request custom package can be offered.

How can I make a payment?

You can make payment through bank deposit using our personal account at GTBank or Access Bank if you live in Nigeria. You can also pay online using your ATM cards.

How does your free website maintenance works?

It is only available to those that we design and hosted their websites. But if the maintenance or upgrade will require an element of graphic designs, then we might charge you a token for it.

Do you support PERL?

PERL is fully supported with our hosting package. The majority of existing CGI programs (generally perl scripts) that are available on the Internet have been developed on UNIX platforms and hence tend to install and operate much more smoothly under UNIX/Linux.

Do you support PHP?

We support both PHP 4 and PHP 5, a scripting language similar to HTML. Using PHP, you can track and authenticate users, serve up XML pages, add additional functionality to forms, and much more. This feature is available for default.

Do you support SQL databases?

Mysql and PostgreSQL server are fully supported by hosting plans. MySQL is the world's most popular Open Source Database, designed for speed, power and precision in mission critical, heavy load use. Its software architecture makes it extremely fast and easy to customize.

Do you support SSL?

Yes we do support SSL. With a SSL certificate you can have a secure encrypted website. You can either purchase your own one or use a shared certificate provided by us. You can buy certificates from us or many other providers.

Can I host an on-line store?

Yes, we offer osCommerce shopping cart pre-installed - Open Source based online shop e-commerce solution. It features a rich set of out-of-the-box online shopping cart functionality that allows store owners to setup, run, and maintain their online stores with minimum effort and with no limitations. osCommerce has attracted a large community consisting of over 134,400 store owners and developers worldwide. Add-ons are being contributed on a daily basis, with over 3,900 add-ons available to date. These add-ons are created by the community to extend the features it offers. osCommerce is a PHP based software that uses a MySQL database server backend.
Others are available from Fantastico Deluxe and or Softaculous control panel.

Can I accept credit card payments on-line on my site?

Yes, this can be done through third party service provider in which you have to sign up with. Some popular and reliable credit card processing company are voguepay.com, cashenvoy.com

What is FTP?

FTP means File Transfer Protocol and is an internet protocol with which you can transfer files over the Internet. It is fast, reliable and convenient.
Which FTP program would you recommend?

If you don't have a FTP client already, we recommend using FileZilla - a free, fast and reliable FTP client with lots of useful features and an intuitive interface. You can download FileZilla at http://filezilla.sourceforge.net/

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